TERMS AND CONDITIONS

1. AIM
These General Terms and Conditions govern the purchase of the products offered on the website nutribiolitesite.com, owned by Nutribiolite S.L. (hereinafter, Nutribiolite). The purchase of any of the products entails the full and unreserved acceptance of all General Terms and Conditions indicated, without prejudice to the acceptance of the Specific Conditions that may be applicable when purchasing certain products. These General Terms and Conditions may be amended without prior notice, and it is therefore recommended that you read their contents carefully before purchasing any of the products offered.

 

2. IDENTIFICATION
Nutribiolite, in compliance with Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’), hereby informs you that:

  • Its company name is: Nutribiolite, S. L.
  • Its company tax code is: ES B47803804
  • Its registered office is at: Calle Murillo 6, 1B, 47007 Valladolid, España
  • Its registered at the Valladolid Mercantile Register: page VA-31321, sheet 217 and volume 1573.
  • Its registered at the Food Businesses Register: 26.019586/VA

 

3. COMMUNICATIONS
To communicate with us, we offer you the following different forms of contact:

  • Email: info@nutribiolitesite.com
  • Postal address: C/ Murillo 6, 1B, 47007 Valladolid, España

All notifications and communications between users and Nutribiolite will be deemed effective, for all purposes, when made via any of the means indicated above.

 

4. PRODUCTS
The products offered, together with their principal characteristics and price, are displayed on the screen.

Nutribiolite reserves the right to decide, at any time, the products and/or services that are offered to customers. Nutribiolite may therefore, at any time, add new products and/or services to those currently offered. Similarly, Nutribiolite also reserves the right to withdraw or cease offering, at any time and without prior notice, any of the products offered. Certain weights, measures and similar descriptions are approximate in nature, and are provided for illustrative purposes only. All of the foregoing is without prejudice to the fact that the purchase of any of the products may only be made through the customer’s subscription or registration, with Nutribiolite granting the person concerned a username and password, which will identify and personally enable them to access the products.

Once inside nutribiolitesite.com, and to access procurement of the different products, the User must follow all the instructions indicated in the purchase process, which will entail the reading and acceptance of all the general and specific conditions set out at nutribiolitesite.com.

 

5. AVAILABILITY AND REPLACEMENTS PRODUCTS
Nutribiolite aims to guarantee the availability of all products that are advertised through nutribiolitesite.com. However, if any product requested is not available, or if it has sold out, the customer will be informed by email or telephone as soon as possible. If the product is not available, and if the consumer has been duly informed, Nutribiolite may supply a product with similar characteristics without any increase in price, in which case the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.

If all or part of the order is unavailable, and the customer rejects the replacement products, the sum already paid will be refunded in the same way that it was paid, provided this falls within the returns period. If the refund cannot be made to the card because the POS no longer permits it, a bank transfer will be made to the account number indicated by the customer.

 

6. TRADEMARKS
Certain trademarks, trade names, service marks and logos used or displayed on this Website are registered and unregistered trademarks, trade names and service marks of Nutribiolite. None of the content of this Website grants any license or right of use over any trademarks, trade names, service marks or logos displayed on this Website, without the prior written permission of Nutribiolite.

 

7. LINKS TO THIRD PARTIES
This Website may contain links to websites beyond the ownership, management or control of Nutribiolite or its respective affiliates. Such links are provided solely for your convenience. If you use these links, you will leave this Website. Neither we nor any of our respective affiliates will be responsible for any content, materials or other information included on or accessible from such third-party websites. Neither we nor our respective affiliates endorse or provide any confirmation or guarantee about such third-party websites, about any content, documentation or other information included on or accessible from such websites, or the results that you may obtain from using them. If you decide to access any third-party websites linked to or from this Website, you do so at your own risk.

 

8. CONFIDENTIALITY
The confidentiality of our customer information and contacts is an absolute priority. This entails, in particular, that:

  • Under no circumstances will we provide your data or any personal information to third parties.
  • The pack’s outer packaging will not state the nature of its contents.
  • The privacy of your email will be strictly respected.

Learn more about our privacy policy.

 

9. NEWSLETTER
At nutribiolitesite.com, you can choose if you want to receive our newsletter. If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking on the “unsubscribe” link sent at the end of each of the newsletters.

 

10. HEALTH-RELATED INFORMATION
The information contained on the Website is provided for illustrative purposes only, and is not intended to replace advice given by your doctor or other healthcare professionals. You must not use the information available on the Website or through the Website to diagnose or treat a health problem or illness, or to prescribe any medication. You should read all the information on the product’s container carefully before using the products.

 

11. PURCHASING AND/OR TRANSACTION PROCESS
To make any purchase on nutribiolitesite.com, the customer must be of legal age. The customer is also required to be registered at nutribiolitesite.com by completing a data collection form that provides Nutribiolite with the information required for the transaction. Such data must, in all circumstances, be a true, accurate and complete statement of your identity and the customer must expressly consent through the acceptance of Nutribiolite’s privacy policy. The steps to follow to make the purchase are:

• The user will be informed, prior to the completion of each purchase, of the exact amount of each of their orders.
• Purchases can be just made online

It is also recommended that the customer print and/or keep a physical copy of the terms and conditions of sale when placing their order, as well as proof of receipt sent by Nutribiolite.

 

12. BILLING
The customer’s invoice will be available via e-mail to the customer´s e-mail address, if requested.

 

13. DELIVERY
The maximum delivery time will depend on the type of shipping chosen. As a general rule, orders placed before 12.00 am, Monday to Friday are shipped the same day. Orders received after 12.00 am will be shipped the next business day. You will receive an automatic email confirming shipment of your order on the day it is shipped.

 

14. PRICES, COSTS AND TAXES
The prices of the products that are offered in nutribiolitesite.com will be expressed in Euros, unless otherwise stated, and will be guaranteed for the duration of their validity, except for printing errors and regardless of the destination of the order.

The final prices of all products, together with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear in the catalog of nutribiolitesite.com.

  • Products have VAT included (10%)
  • Shipping costs (may vary depending on the delivery address of your order).

Product prices may vary at any time. In this case, the price to apply will be the one in force on the date the order is placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before the customer formalizes their acceptance.

The payment methods available to you are stated under a button designated by correspondence on our website or in the respective offer.

 

15. RETURN AND WITHDRAWAL POLICY
Our return policy is part of and must be read in conjunction with our General Terms and Conditions. Nutribiolite reserves the right to change this policy when necessary.

As established by the Spanish General Law for the Defense of Consumers and Users of Royal Decree 1/2007, on November 16, the client will have the right to withdraw from the contract for a maximum period of 14 calendar days from the receipt of the goods without the need to indicate the reason and without incurring any cost, except those provided in art. 103 of the aforementioned Spanish Royal Decree. According to this article, the consumer loses the right of withdrawal in the case of supplying sealed goods that are not suitable for being returned for reasons of health or hygiene protection and that have been unsealed after delivery.

The client will have a maximum period of 14 calendar days from receipt of the requested products to inform Nutribiolite of their desire to withdraw from the contract. The consumer will notify the employer of his decision to withdraw from the contract by filling out the following withdrawal form and sending it to the Nutribiolite email address. Once we receive your request we will contact the customer to indicate the details of the return.

Cancellation form

The withdrawal implies that Nutribiolite will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days from the date on which the decision to withdraw from the client’s contract was informed, following the same procedure chosen by the customer for your subscription. To exercise the right of withdrawal, it is essential that it be in perfect condition, without being opened or used and with its corresponding original packaging. Once we receive your request we will contact the customer to indicate the details of the return. The customer will bear the costs of returning the goods.

The customer will bear the costs of returning the goods.

It is important that you check the status of your order or items when you receive them and always before you use them. If errors occur or problems arise, you will need to contact our customer service (info@nutribiolitesite.com) so that we can discern the cause. As part of our customer satisfaction policy, we will do our best to resolve the issue as quickly and easily as possible. We will review each case individually when considering the return of the product. In some cases, we may need more information, such as photos, so we can decide the best course of action. Our goal is to provide the best solution as quickly as possible.

 

16. WARRANTY
If the product does not comply with the contract, the consumer may choose to return the product, in accordance with chapter 15 of these Terms and Conditions. To find out the steps that must be followed in the event of problems in a product, you can contact Nutribiolite’s Customer Service: info@nutribiolitesite.com.

 

17. CUSTOMER SERVICE AND COMPLAINTS
To make a complaint or claim to Nutribiolite, the customer should contact the customer service department via the following email address info@nutribiolitesite.com.

According to the EU’s online dispute resolution for consumer disputes, and in accordance with Article 14.1 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform, which is available via the following link:

Europe consumers

Claim form

 

18. APPLICABLE LAW
These conditions will be governed by the Spanish legislation in force. The language used will be Spanish and English.

Updated on: 10/04/2020